Terms & Conditions2017-06-20T12:42:13+00:00
TERMS & CONDITIONS

Please take a little time to read all about our terms and conditions

PAYMENT:

Paypal is our preferred method for accepting payments as this offers you the safest and most secure form of online payment. You can pay directly through your paypal account or if you don’t have an account you can pay using your credit card through the paypal site. We also accept direct deposit if you would rather pay that way.  Details will be forwarded upon request.

SHIPPING:

  • We ship Australia wide with Australia Post.
  • Flat rate shipping of $9.00 for orders under $75.
  • Free shipping for orders over $75.
  • Tracking numbers will be provided for all orders.
  • Orders will be dispatched within 2-4 working days.
  • Wholesale customers are not eligible for free shipping.

DAMAGED GOODS/RETURNS/REFUNDS:

  • Every care is taken when packing your order for delivery. If for some reason your purchase is damaged in transit we will offer you a full refund or replacement provided you send us a photo of the damaged goods and packaging within 48 hours of you receiving them.
  • Please choose carefully as we do not offer refunds if you change your mind or accidentally order the wrong fragrance.
  • All claims MUST be made within 48 hours of receipt of order.
  • Refunds will be issued to the extent required by the Trade Practices Act 1974 (Cwth) and Sale of Goods Act 1958 (Vic). No part of these terms of use is to be taken as an express or implied repudiation of our obligations under these pieces Lf legislation.

GST:

All prices on our website are shown inclusive of gst for Australia residents.

PRICING:

Prices are subject to change at our discretion without notice.

LIABILITY LIMITATION:

The customer agrees to limit any claim it makes to the cost of replacement of products or acquiring equivalent products, that Byron Bay Candles shall not be liable for any loss or expense arising after 7 days from delivery (or at all once products have been unpacked, and or otherwise used) Byron Bay Candles shall not be liable for any contingent, consequential, direct, indirect special or punitive damages with a due to negligence or otherwise and the customer acknowledges this limit of liability and agrees to limit any claim accordingly and that no other term condition agreement warranty representation and or understanding whether express or implied in any way extending to, otherwise relating to or finding upon Byron Bay Candles other than these terms is made or given by or on behalf of Byron Bay Candles other than these terms.

PRIVACY POLICY:

How do we protect your information?

  • We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
    We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Database to be only accessed by those authorized with special access rights to our systems, and are required to keep the information confidential.
    Do we disclose any information to outside parties?
    We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Your Consent

  • By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

  • If we decide to change our privacy policy, we will post those changes on this page.
WHOLESALE TERMS & CONDITIONS

MINIMUM ORDERS

Initial minimum orders are $350 with follow up orders requiring a minimum $200 spend.

SAMPLES

  • For every $500 ordered we will include one free sample for shop use, if you require additional samples for shop use, they are available for purchase at 50% discount, limits apply depending on the size of your order
    POS.
  • All stockists will be provided with a stand up shelf talker to be displayed alongside Byron Bay Candles. Any POS supplied is for the sole use of displaying Byron Bay Candles and can not be used with any other product.

FREIGHT

Freight is calculated once the orders are fully packed and the amount is added to the final invoice, we only charge you what we are charged, we do not pass on additional freight charge.

BREAKAGES AND RETURNS

  • Orders are packed with great care however occasionally breakages do occur. Any breakages must be reported within 48 hours of receiving your order, please send a photo of the broken items and a credit will be issued to your account
  • Refunds will be issued to the extent required by the Trade Practices Act 1974 (Cwth) and Sale of Goods Act 1958 (Vic). No part of these terms of use is to be taken as an express or implied repudiation of our obligations under these pieces of legislation.

PAYMENT

All orders are pro-forma. Payment may be made by credit card or bank deposit and must be received in full before orders are despatched, unless otherwise agreed in writing.

GST

All prices on our website are shown inclusive of GST for Australia residents.

LOCATION

Customers must disclose their full trading address before trading terms are accepted and if intending to sell online please notify us before listing our products. Likewise online only customers must notify in writing if they intend to sell from a bricks and mortar location. Stock must not be transferred, sold to or otherwise provided to secondary locations without the written consent of Byron Bay Candles.

LIABILITY LIMITATION

The customer agrees to limit any claim it makes to the cost of replacement of products or acquiring equivalent products, that Byron Bay Candles shall not be liable for any loss or expense arising after 7 days from delivery (or at all once products have been unpacked, and or otherwise used) Byron Bay Candles shall not be liable for any contingent, consequential, direct, indirect special or punitive damages with a due to negligence or otherwise and the customer acknowledges this limit of liability and agrees to limit any claim accordingly and that no other term condition agreement warranty representation and or understanding whether express or implied in any way extending to, otherwise relating to or finding upon Byron Bay Candles other than these terms is made or given by or on behalf of Byron Bay Candles other than these terms.

PRIVACY POLICY:

How do we protect your information?

  • We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
    We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Database to be only accessed by those authorized with special access rights to our systems, and are required to keep the information confidential.
    Do we disclose any information to outside parties?
    We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Your Consent

  • By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

  • If we decide to change our privacy policy, we will post those changes on this page.