Call us: +61 2 6685 5478

FREE DELIVERY on retail orders >$75 NSW/VIC/QLD/ACT >$100 WA / SA /NT /TAS

MIN. PRODUCT ORDER $36.95

Privacy Policy

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Ayer (SSL) technology and then encrypted into our Database to be only accessed by those authorized with special access rights to our systems and are required to keep the information confidential.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or other rights, property, or safety. However, non – personally, identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

By submitting your consent you are only approving for us to contact you via email or SMS in regards to any offers and updates on the progress and delivery of your order.

Cookies

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Recorded Data

If you request a password reset, your IP address will be included in the reset email.

For users that register on byronbaycandles.com, we store this personal information in your user profile. As a user you can see, edit, or delete your personal information at any time (except you cannot change your username). Website administrators can also see and edit this information.

What rights you have over your data

If you have an account on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Mobile (SMS) Terms of Service

The Byron Bay Candles mobile message service (the “Service”) is operated by Byron Bay Candles (“Byron Bay Candles”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Byron Bay Candles’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Byron Bay Candles through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Byron Bay Candles. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +61483931317 or click the unsubscribe link (where available) in any text message to cancel. You’ll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Byron Bay Candles mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +61483931317 or email admin@byronbaycandles.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy.

I haven't ordered any candles yet but I took advantage of the sensationally priced sample cards you offer. Now I can buy the ones I know I'll love instead of taking a chance and maybe being disappointed. Being able to sample the range on offer before investing far more money in actual candles is hugely appealing to me and I appreciate companies who care enough about their customers to offer that. Times are tough for a lot of people and being able to indulge in the little things, without risking wasting hard earned money buying an unknown is greatly appreciated.
Best candles in the market, can't get enough of them. Makes the perfect gifts that everyone loves.
Wonderful prompt service every time, gorgeous products and beautiful people who genuinely care. Thank you 😊
Love the beach holiday scent. Bought a diffuser and loved it so much I bought the 1litre bottle. Not disappointed. My home smells perfect. Fresh and natural. I'm committed!
Love the candle fragrances, not too strong but smell gorgeous!!
Stunning & high quality products! Thank you 🪻
Beautiful scent from Reed diffusersHave used these before,very happy with them
The scentless tea lights are just so useful. No ghastly smoking or fumes these candles burn for such a long time to use them for mood lighting or under water/ oil burners. I highly recommend them. They arrived quickly and well packed. I will be back again when I need more.🌟🌟🌟🌟🌟
I love Byron Bay Candles! Finally somewhere that offers candle refills. My favourite smell is Carmel Vanilla. I’ll definitely be ordering more!
Love the range (especially the new car diffuser), the burn time, clean burn, and especially the fragrances..
Candle I purchased smells amazing!!! Can't wait to try the refills
Very happy with the unscented candles!
I was introduced to Byron Bay Candles being gifted with a beautiful candle from my SIL. I instantly feel in love with the scent and ambience it created in my home. I have since become a repeat customer ordering a variety of scented candles and refills. Each one as beautiful as the last. Today I received my new order which included an engraved lid as a gift for my Granddaughter. It is so beautifully perfect. The service is second to none. I received my last order in under a week. I highly recommend this company to anyone seeking a beautiful product along with amazing service. Beth.
Wonderful personal (over phone) help. I bought Harmony & Enrich essential oils candles and depending on my mood which one I burn. They are gorgeous. Soft scent wafts through home. Can’t recommend enough.
Love love love. They smell amazing!!!! Everyone always comment when coming into my home or workplace.
I have been looking for refillable reed defusers and came across Byron Bay Candles. I LOVE the fragrance, Harmony, essential oil. Happy I no longer have to throw away my container, such a waste. Thanks guys ❤️
The love I have grown for this candle brand happened quick and unexpectedly. I purchased these on a whim, and after one night and half a day of burning, I do not think I will ever go onto purchasing another candle brand EVER again. The burn is perfectly even, wick lets off a great flame and the aroma is divine without that sickly smell you get from expensive candles. The ingredients are top quality and healthy, and the candle refills are innovative and even more of an incentive to continue buying at an even more affordable price (plus did I mention the tester cards?!). The quality of the candles speak for themselves but the brands sustainable ethos is also a great added bonus. I wish I found them sooner!!!!
Great candles and great locals to support! A wide range of scents and refillable options available too.
Love love love the diffuser bundle. Quality is exceptional, packed in environmentally friendly way and shipped off to me super fast. My house smells fabulous.
Such beautiful candles. This will be my third order. Highly recommend.
I have ordered lots of products from Byron Bay Candles for my daughter who lives in Australia and she has been delighted with all of the lovely scents and aromas. I hope some day to visit myself.
I have tried many different brands, and these are without a doubt the absolute best wax melts I have ever used! The scents are so beautiful, and the aromas travelled throughout the entire house. The fragrance is strong enough to fill the house (and the scent remained for a few hours after it stopped burning), yet it is not super overpowering. My order was packed beautifully, and the wax melts have been moulded into such cute shapes. So excited to try the candles next! Cannot recommend this brand enough!
I love Byron bay candles and my customers love it to the designs the smells what a great product and the staff are always there to help it is a great feeling to be helped and supported through the whole process.
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