Do you have a question?
Please scroll below to see some frequently asked questions and the answers we’ve provided.
If you have a question that hasn’t been covered you can send us a message below.
How do I pick a scent I’ll like?
The key is find a scent that resonates with you so you feel relaxed, creative, happy, alert, joyful, loving, kind, calm and considerate.
Each one of us has a different response to aromas we inhale. So the best way to discover what will trigger the above emotional outcomes is to firstly read the holistic benefits of each scent and then sample tester cards to check that you do enjoy it.
Why is pure soy wax better than other candle waxes?
Pure soy wax is derived from soybeans which are a natural, renewable source grown in many regions by organic farmers.
Pure soy wax provides a cleaner burn as it doesn’t contain paraffin waxes which are extracts of petroleum and are derived from petrochemicals.
Pure Soy Wax is –
• 100% Plant-Based!
• All Natural!
• Sustainable, Renewable and Biodegradable!
• Free of animal testing!
• Free of petroleum products!
• Free of animal products!
• Free of insect products!
• Free of palm oil!
The Manufacturing Process of pure soy wax is designed to purify the wax, ensuring the removal of any potentially present pesticides, herbicides, or Genetically Modified Materials (GMM)*.
This Process has been verified and confirmed to be 100% effective by accredited third party Laboratory Analysis for the wax we use in the manufacturing process of Byron Bay Candles.
What is the difference between pure essential oils and fragrance scents?
Pure essential oils provide you with a clean, natural aroma that elicits a relaxation response as they contain natural elements that trigger the release of endorphins in the brain.
This in turn causes a positive emotional response which calms your nervous system and relaxes your senses to keep you in good health.
Fragrance scents are manufactured aromas, that is they have been chemically altered from their original plant extracts to create scents in the way perfume is created.
If you don’t suffer allergic reactions to synthetic fragrances then they are often the selected choice as these aromas will also trigger a positive emotional reaction.
Perhaps it’s an association to a happy memory of a place or of a loved one, such as smelling flowers in Grandma’s garden or enjoying the aroma of baking cookies on a relaxing weekend.
In both instances your emotions are uplifted by the recollection of a happy memory or association which achieves the outcome you are looking for.
If you’d like to know the oils included in each of our blends as well as the emotional benefits associated to each aroma please take a look at our scent guide here.
Are the candle wicks pure cotton and why do they occasionally result in a mushroom effect?
We only use pure cotton wicks which are free of heavy metals such as lead and are made from all-natural, cotton fibres to ensure a clean burn.
The aim is to keep your wick trimmed and still as a direct draft will cause it to smoke unnecessarily.
If you’ve ever experienced a mushroom effect on the end of your wick after burning then this is a result of the wick absorbing more wax than it can burn and often happens when the wick is to large.
To prevent mushrooming, simply trim your wick prior to every burn (5-6mm). We find the best practice is to pull off the top of the wick where it naturally breaks (when the wick is cold of course).
Are candle refills available for all candles in our range?
In short the answer is ‘No’.
Candle refills fit inside our 50 hour glass candle jars.
They are available in all the scents in our range except for the ‘Sunset Ambience’.
Sunset Ambience is an outdoor, pure essential oils blend that is infused with citronella to deter biting insects from hanging around.
We have plans to pour this blend in the same style jar as our gift boxed, timber lid range but at present it is poured into a glass lid style jar which don’t fit the candle refills.
Are the soy tea-lights scented?
No the soy tea-lights are made with unscented pure soy wax.
Pure soy wax creates a melt pool when melted so must be contained in a holder. At this time we have them in a poly carbonate plastic but we are in the process of experimenting with alternative materials to find a more eco-friendly alternative.
Why should I avoid palm oil?
If you are unfamiliar with palm oil then there’s good reason to avoid this as up to 300 football fields of natural forests in Africa are cleared every hour to make room for palm plantations. As a result the orangutan population has decreased in the last 10 years due to the habitat loss from forest clearing for palm plantations.
Palm oil can be used by some candle manufacturers as an enhancer. Please note that at Byron Bay Candles we promote ‘pure’ soy wax in our manufacturing processes as we don’t use any enhancers and additives to artificially extend the throw of the candle which can have harmful effects on your health.
How much is delivery?
Free shipping Australia wide on retail orders $75+
For order values under $75 a flat rate shipping amount of $11.99 will be applied to your order for delivery.
You can also select ‘Express Post’ delivery on the check-out page and an amount for this service will be quoted.
We do ship outside of Australia to the following countries via Australia Post. Postage is calculated at cost when you enter the shipping address on the check-out page.
- New Zealand
- USA
- Canada
- Delivery to other countries is available and will be quoted offline as requested.
How long does it take to send my order?
All orders are processed within 24 to 48 hours of receiving your order (excluding weekends and public holidays).
In the event that an item is in production it may take an extra day to ship in which case you will be notified of any delays.
Be sure to add [email protected] to your safe senders list so you don’t miss any email updates from us.
How long will it take to deliver my order?
This of course depends on Australia Post’s transit times. We will provide you with a tracking number via email on completion of your order. You can then enter this number on Australia Post’s website to track an item.
- Here is a quick link to track a sent item – https://auspost.com.au/mypost/track/#/search
- To calculate delivery time frames once dispatched from us, you can check with Australia Post through the link below. Simply enter the from postcode 2481 and the ‘to’ postcode. https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/
- Express post delivery is an available option on the check-out page.
- Stockists – your orders are shipped with Star Track Freight and you will be notified of your tracking number via email when your order is ready to send.
What do I do if my items arrive broken?
Every care is taken when packing your order for delivery. If for some reason your purchase is damaged in transit we will provide you with a replacement.
Please send us a photo of the damaged goods and its packaging within 48 hours of you receiving them.
I’d like to order a gift to arrive on a particular date. How should I go about this?
On every product page there is comments box above the ‘add to cart’ button.
- In the comments box enter the message you would like written on the gift card that will be attached to the gift wrapped item.
- Add the item to the cart and redirect to the check-out page. On this page click the check-box to enter the recipients ‘shipping address’ and fill in the details.
- At the bottom of the shipping address is another comments box. In this area enter the date you would the parcel to be sent with Australia Post (keeping in mind any delivery delays Australia Post may be experiencing).
- Your specified shipping date will be noted on receipt of your order and sent accordingly.
My candle is tunneling, why is this happening?
Tunneling will occur when you have not left the flame of your candle burning long enough to create a melt pool that reaches the edge of the jar (this can take 3-4 hours).
If this occurs do not trim your wick but leave it longer to create a larger flame on your next burn to allow the wax pool to reach the edge of the jar.
Alternatively, molten wax is soft so when warm you can use a blunt object to push the wax edge in to the pool to melt it (also try a hair-dryer or tip the jar on it’s side towards the side of jar with the excess wax that requires melting. Keep moving the jar around to soften this wax and then push down in to the melt pool.)
After the next burn be sure to trim your wick to 8 to 10mm.
What are the most common reasons for using candles and room diffusers?
Here’s some great reasons for incorporating a candle lighting ritual in to your daily routine –
- by creating a moment for you, you avoid adrenal fatigue and feelings of overwhelm.
- a lower level of lighting calms your senses and prevents over stimulus
- they eliminate bad odours.
Send us your question by filling in the form below. If you would like us to call you please include your phone number in the message section.
