Call us: +61 2 6685 5478

FREE DELIVERY on retail orders >$75 NSW/VIC/QLD/ACT >$100 WA / SA /NT /TAS

MIN. PRODUCT ORDER $36.95

Do you have some questions?

Please reach out to us through any of the methods below. You’ll find us located in the Industry and Arts Estate in Byron Bay and you are welcome to visit us at the factory door, Monday to Friday during opening hours.

candle-burning

Opening hours: Monday – Friday 9:00am to 5:0pm
(click here to open stockist locations)

 +61 2 6685 5478

1, 21-23 Tasman Way, Byron Bay, NSW 2481 (enter the factory from Wollongar St. through the car-park beside Trip a Deal)

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Please contact us through any of the methods listed below as we are here help in any way we can – please note an email reply can end up in your spam folder so please add admin@byronbaycandles.com to your safe senders list.

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    Frequently Asked Question!

    aromatic-candle
    The key is find a scent that resonates with you so you feel relaxed, creative, happy, alert, joyful, loving, kind, calm and considerate. Each one of us has a different response to aromas we inhale. So the best way to discover what will trigger the above emotional outcomes is to firstly read the holistic benefits of each scent and then sample tester cards to check that you do enjoy it.
    • Open ‘How to choose the right scent for your’ here
    • Order ‘scent tester cards’ here

    Pure soy wax is derived from soybeans which are a natural, renewable source grown in many regions by organic farmers.
    Pure soy wax provides a cleaner burn as it doesn’t contain paraffin waxes which are extracts of petroleum and are derived from petrochemicals.

    Pure Soy Wax is –
    • 100% Plant-Based!
    • All Natural!
    • Sustainable, Renewable and Biodegradable!
    • Free of animal testing!
    • Free of petroleum products!
    • Free of animal products!
    • Free of insect products!
    • Free of palm oil!

    The Manufacturing Process of pure soy wax is designed to purify the wax, ensuring the removal of any potentially present pesticides, herbicides, or Genetically Modified Materials (GMM)*.
    This Process has been verified and confirmed to be 100% effective by accredited third party Laboratory Analysis for the wax we use in the manufacturing process of Byron Bay Candles.

    Pure essential oils provide you with a clean, natural aroma that elicits a relaxation response as they contain natural elements that trigger the release of endorphins in the brain.
    This in turn causes a positive emotional response which calms your nervous system and relaxes your senses to keep you in good health.

    Fragrance scents are manufactured aromas, that is they have been chemically altered from their original plant extracts to create scents in the way perfume is created.
    If you don’t suffer allergic reactions to synthetic fragrances then they are often the selected choice as these aromas will also trigger a positive emotional reaction.

    Perhaps it’s an association to a happy memory of a place or of a loved one, such as smelling flowers in Grandma’s garden or enjoying the aroma of baking cookies on a relaxing weekend.
    In both instances your emotions are uplifted by the recollection of a happy memory or association which achieves the outcome you are looking for.

    If you’d like to know the oils included in each of our blends as well as the emotional benefits associated to each aroma please take a look at our scent guide here.

    We only use pure cotton wicks which are free of heavy metals such as lead and are made from all-natural, cotton fibres to ensure a clean burn. The aim is to keep your wick trimmed and still as a direct draft will cause it to smoke unnecessarily. If you’ve ever experienced a mushroom effect on the end of your wick after burning then this is a result of the wick absorbing more wax than it can burn and often happens when the wick is to large. To prevent mushrooming, simply trim your wick prior to every burn (5-6mm). We find the best practice is to pull off the top of the wick where it naturally breaks (when the wick is cold of course).
    In short the answer is ‘No’. Candle refills fit inside our 50 hour glass candle jars. They are available in all the scents in our range except for the ‘Sunset Ambience’. Sunset Ambience is an outdoor, pure essential oils blend that is infused with citronella to deter biting insects from hanging around. We have plans to pour this blend in the same style jar as our gift boxed, timber lid range but at present it is poured into a glass lid style jar which don’t fit the candle refills.

    No the soy tea-lights are made with unscented pure soy wax.
    Pure soy wax creates a melt pool when melted so must be contained in a holder. At this time we have them in a poly carbonate plastic but we are in the process of experimenting with alternative materials to find a more eco-friendly alternative.

    If you are unfamiliar with palm oil then there’s good reason to avoid this as up to 300 football fields of natural forests in Africa are cleared every hour to make room for palm plantations. As a result the orangutan population has decreased in the last 10 years due to the habitat loss from forest clearing for palm plantations. Palm oil can be used by some candle manufacturers as an enhancer. Please note that at Byron Bay Candles we promote ‘pure’ soy wax in our manufacturing processes as we don’t use any enhancers and additives to artificially extend the throw of the candle which can have harmful effects on your health.
    Free shipping Australia wide on retail orders $75+ For order values under $75 a flat rate shipping amount of $11.99 will be applied to your order for delivery. You can also select ‘Express Post’ delivery on the check-out page and an amount for this service will be quoted. We do ship outside of Australia to the following countries via Australia Post. Postage is calculated at cost when you enter the shipping address on the check-out page.
    • Hong Kong, Ireland, United Kingdom (UK), Canada, United States (US), Australia, New Zealand
    Wholesale delivery is calculated at cost below $550 ex.GST *Free delivery applies over this amount when you process your order online.
    All orders are processed within 24 to 48 hours of receiving your order (excluding weekends and public holidays). In the event that an item is in production it may take an extra day to ship in which case you will be notified of any delays. Be sure to add admin@byronbaycandles.com to your safe senders list so you don’t miss any email updates from us.
    This of course depends on Australia Post’s transit times. We will provide you with a tracking number via email on completion of your order. You can then enter this number on Australia Post’s website to track an item.
    Every care is taken when packing your order for delivery. If for some reason your purchase is damaged in transit we will provide you with a replacement. Please send us a photo of the damaged goods and its packaging within 48 hours of you receiving them.
    On every product page there is comments box above the ‘add to cart’ button.
    1. In the comments box enter the message you would like written on the gift card that will be attached to the gift wrapped item.
    2. Add the item to the cart and redirect to the check-out page. On this page click the check-box to enter the recipients ‘shipping address’ and fill in the details.
    3. At the bottom of the shipping address is another comments box. In this area enter the date you would the parcel to be sent with Australia Post (keeping in mind any delivery delays Australia Post may be experiencing).
    4. Your specified shipping date will be noted on receipt of your order and sent accordingly.

    Tunneling will occur when you have not left the flame of your candle burning long enough to create a melt pool that reaches the edge of the jar (this can take 3-4 hours).
    If this occurs do not trim your wick but leave it longer to create a larger flame on your next burn to allow the wax pool to reach the edge of the jar.
    Alternatively, molten wax is soft so when warm you can use a blunt object to push the wax edge in to the pool to melt it (also try a hair-dryer or tip the jar on it’s side towards the side of jar with the excess wax that requires melting. Keep moving the jar around to soften this wax and then push down in to the melt pool.)
    After the next burn be sure to trim your wick to 8 to 10mm.

    Here’s some great reasons for incorporating a candle lighting ritual in to your daily routine –
    • by creating a moment for you, you avoid adrenal fatigue and feelings of overwhelm.
    • a lower level of lighting calms your senses and prevents over stimulus
    • they eliminate bad odours.

    I just love the products & the personal touch I encounter with every purchase.Professional, friendly & efficient, I have enjoyed all of my interactions with the team.
    From my brief chat with Annemarie about the ingredients in Byron Bay candles to the speedy arrival of my order and her efficient handling of a small problem, I've been super impressed with Byron Bay Candles' customer service. And the candles smell divine! Thoroughly recommended. Thanks Annemarie.
    The most beautiful scented candles. Exotic Amber is my favourite. Fills a large room with its subtle fragrance. Fast delivery. I will definitely be ordering again.
    The most delicious variety of scents! From my first two orders I'm absolutely in love with Exotic Amber, Japanese Honeysuckle, Lotus Flower, Sandalwood & Vanilla and I'm burning a French Pear at the moment - absolutely love it! It smells like stewed pear with cloves & vanilla bean cream, yummy!Their sample scent cards are a fantastic thing to offer as well, so you know you'll love your candles when they arrive, all for the cost of a stamp.
    Great customer serviceAmazing, absolutely Beautiful none toxic products the fragrances and quality are simply divine. Such a nice vibe.I have the car diffusers.Home diffusers and just bought a candle that I’m yet to use.Also trying out some nice fragrant spray for my bathroom/toilet to make it smell divine too.I won’t shop anywhere else for these type of products. I tried another non toxic candle from one other place and it smelt like nothing. So happy I found these guys.Thank you
    I bought the Lotus Flower and Coconut Lime candles, and I'm impressed with the amazing aroma of both these candles. Excellent quality and my home smells amazing all day. Byron Bay Candles are amazing, I will definitely be buying more of these candles.
    💙🧜‍♀️LOVE this reed difusor 🤩
    My gosh, these are the best candles so far, the aromas are awesome and the fragrances hang around a long time, not like other candles that loose there scents.
    Best candles in the market, can't get enough of them. Makes the perfect gifts that everyone loves.
    Wonderful prompt service every time, gorgeous products and beautiful people who genuinely care. Thank you 😊
    Love the beach holiday scent. Bought a diffuser and loved it so much I bought the 1litre bottle. Not disappointed. My home smells perfect. Fresh and natural. I'm committed!
    Love the candle fragrances, not too strong but smell gorgeous!!
    Stunning & high quality products! Thank you 🪻
    Beautiful scent from Reed diffusersHave used these before,very happy with them
    The scentless tea lights are just so useful. No ghastly smoking or fumes these candles burn for such a long time to use them for mood lighting or under water/ oil burners. I highly recommend them. They arrived quickly and well packed. I will be back again when I need more.🌟🌟🌟🌟🌟
    I love Byron Bay Candles! Finally somewhere that offers candle refills. My favourite smell is Carmel Vanilla. I’ll definitely be ordering more!
    Love the range (especially the new car diffuser), the burn time, clean burn, and especially the fragrances..
    Candle I purchased smells amazing!!! Can't wait to try the refills
    Very happy with the unscented candles!
    I was introduced to Byron Bay Candles being gifted with a beautiful candle from my SIL. I instantly feel in love with the scent and ambience it created in my home. I have since become a repeat customer ordering a variety of scented candles and refills. Each one as beautiful as the last. Today I received my new order which included an engraved lid as a gift for my Granddaughter. It is so beautifully perfect. The service is second to none. I received my last order in under a week. I highly recommend this company to anyone seeking a beautiful product along with amazing service. Beth.
    Wonderful personal (over phone) help. I bought Harmony & Enrich essential oils candles and depending on my mood which one I burn. They are gorgeous. Soft scent wafts through home. Can’t recommend enough.
    Love love love. They smell amazing!!!! Everyone always comment when coming into my home or workplace.
    I have been looking for refillable reed defusers and came across Byron Bay Candles. I LOVE the fragrance, Harmony, essential oil. Happy I no longer have to throw away my container, such a waste. Thanks guys ❤️
    The love I have grown for this candle brand happened quick and unexpectedly. I purchased these on a whim, and after one night and half a day of burning, I do not think I will ever go onto purchasing another candle brand EVER again. The burn is perfectly even, wick lets off a great flame and the aroma is divine without that sickly smell you get from expensive candles. The ingredients are top quality and healthy, and the candle refills are innovative and even more of an incentive to continue buying at an even more affordable price (plus did I mention the tester cards?!). The quality of the candles speak for themselves but the brands sustainable ethos is also a great added bonus. I wish I found them sooner!!!!
    Great candles and great locals to support! A wide range of scents and refillable options available too.
    Love love love the diffuser bundle. Quality is exceptional, packed in environmentally friendly way and shipped off to me super fast. My house smells fabulous.
    Such beautiful candles. This will be my third order. Highly recommend.
    I have ordered lots of products from Byron Bay Candles for my daughter who lives in Australia and she has been delighted with all of the lovely scents and aromas. I hope some day to visit myself.
    I have tried many different brands, and these are without a doubt the absolute best wax melts I have ever used! The scents are so beautiful, and the aromas travelled throughout the entire house. The fragrance is strong enough to fill the house (and the scent remained for a few hours after it stopped burning), yet it is not super overpowering. My order was packed beautifully, and the wax melts have been moulded into such cute shapes. So excited to try the candles next! Cannot recommend this brand enough!
    I love Byron bay candles and my customers love it to the designs the smells what a great product and the staff are always there to help it is a great feeling to be helped and supported through the whole process.
    Fantastic products, free of nasties and full of goodies, made by a wonderful and caring family. Can not rate them high enough!
    I absolutely love all the candles that I've ordered so far and the service and delivery is prompt and their communication is fantastic. Each time with my order I have received a hand written personalised card and a free gift with my purchase which is really lovely. I highly recommend this Australian company :)
    I love the candles and diffusers. My favourite scent is Japanese honeysuckle
    Love these candles … they are too die for .. Smell amazing 🤩 look amazing and last for ages . Received one with a faulty wick and spoke to a lovely lady who sent a replacement the very next day . I’m very happy 😊
    Absolutely love my oil burner & tea lights, the melts smell amazing. Diffuser smells fantastic, makes the whole house smell so good. Definitely be making more purchases.
    Beautiful natural ingredient candles with beautiful scents are a pleasure to burn. Local Australian company with fantastic customer service and super smart practices with environmentally sustainable refills. I’m totally hooked!
    I am delighted by the service I have received from Byron Bay Candles. They're very efficient and I've bought an environmentally friendly, long-lasting candle which is refillable. The lotus flower scent which I chose is divine.
    Byron Bay Candles have such beautifulproducts with lovely scents 😃The professional service, handwritten notes and prompt response to queries is excellent.Would highly recommend Byron Bay Candles.
    Absolutely loved the scent of the candle. Great customer service, she answered every questions. This will be my go to candles. Will be ordering more candles and diffusers. The candle gave a great scent around my work desk and definitely boost the mood. Thank you
    Great products and great service! Highly recommend
    What an amazing Australian business.Easy ordering and fast delivery.Beautiful scented products and presentation.A lovely personalised note in each delivery.Cannot recommend these products enough. ❤️
    I love Byron Bay Candles, my house smells beautiful!!!
    I came across Bryon Bay Candles via the internet when I was searching for fragrance free soy tea light candles, as an alternative to the toxic candles that flood the mainstream market. Not only are the candles lovely and look like they've been hand poured; they're non invasive; and it's easy to clean up spills with the wipe of a papertowel. But also, their customer service is exceptional and every enquiry I've had has been responded to with genuine care and within 24 hours (sometimes within the hour). Initially concerned about what to do with the empty tealight plastic cups, BBC also offers a service to return the empty cups postage paid. This awesome combination of qualities keep me coming back for more.
    Received my beautiful candles very promptly. All my questions were answered very quickly and politely. I loved the friendly and personalised service I received and the handwritten thank you card. Thank you so much Byron Bay Candles ☺️❤️🙏🏻
    Awesome customer service from Annemarie whilst encountering online ordering issues. She made sure I could get what I wanted and was very prompt to give her full attention to the issue. I persisted as I have bought many Byron Bay candles for myself and as gifts, and everybody loves the products! Will be visiting when in Byron again to pick up some more!
    Amazing candles! My partner and I visited Byron earlier on this year and came across Byron Bay Candles as we were leaving. Amazing customer service, so friendly and such a great experience when we visited the showroom. We loved the candles so much, we had to buy some refills to get sent back to Melbourne! The quality is fantastic, they burn for ages and the fragrances are amazing. Love this brand!
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