Contact us

Do you have some questions?

Please reach out to us through any of the methods below. You’ll find us located in the Industry and Arts Estate in Byron Bay and you are welcome to visit us at the factory door, Monday to Friday during opening hours.

Byron Bay Candles’ factory door is closed for a Christmas break and will re-open on Monday 12th January, 2025
Find us at the Byron Beachside Market on Sunday 29th December
(click here to open stockist locations)

Opening hours: Monday – Friday 8:45am to 4:30pm

+61 2 6685 5478 or 0437 108 738

1, 21-23 Tasman Way, Byron Bay, NSW 2481 (enter the factory from Wollongar St. through the car-park beside Trip a Deal)

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Send us a message !

Please contact us through any of the methods listed below as we are here help in any way we can – please note an email reply can end up in your spam folder so please add admin@byronbaycandles.com to your safe senders list.

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Customer's Share their Experience

Excellent

4.9

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jayashree shyam

Excellent customer service from Annemarie. Very friendly. There was a payment error when I placed an online order. Annemarie understood and rectified it immediately. Candles smell divine.

Lauren Jackson

Such beautiful products. I’m hooked.

Moyra Farrington

I am delighted with the Lotus flower diffusers that I purchased. One for a friend and one for myself. The perfume is really lovely. It is a very high quality product. I appreciated the very friendly communications and prompt delivery. Many thanks.

Charlotte Victoria

Great customer serviceAmazing, absolutely Beautiful none toxic products the fragrances and quality are simply divine. Such a nice vibe.I have the car diffusers.Home diffusers and just bought a candle that I’m yet to use.Also trying out some nice fragrant spray for my bathroom/toilet to make it smell divine too.I won’t shop anywhere else for these type of products. I tried another non toxic candle from one other place and it smelt like nothing. So happy I found these guys.Thank you

Michelle Kinnane

I just love the products & the personal touch I encounter with every purchase.Professional, friendly & efficient, I have enjoyed all of my interactions with the team.In my experience, they go above & beyind with customer care & service.

dave

I have purchased candles from them now on four occasions and couldn't be any happier, great service , friendly staff, wonderful scents all in a family atmosphere , rated highly !

Cindy Gosling

Love these candles, specialy the Coconut Lime, been buying them for years and will continue for many more.

Joan Stephan

Beautiful candles. Excellent quality, fragrance long lasting. Gorgeous scent. Makes the house fresh. Highly recommend.

Lisa Gray

These candles are beautiful, ordering is super fast and easy and they make great gifts too.

Gosia Majewski

Love love these candles definitely a must 🥰🥰🥰🥰

Marian Trenerry

Delightful and friendly service in store and via online ordering. But the reason I keep coming back are the candle fragrances. The candles are long lasting and the perfume spreads through the room lingering long after the candle flame has been doused

Nicole Keech

I order from them all the time and could not be happier with the service! I received a call after my last order asking if I would mind if shipping was delayed so they could ensure scents were perfect. I had no issue and on receiving my package today I had received some additional soy melts! Absolutely love the products and could not recommend highly enough. Thank you Ebony for your kind gesture, it was a beautiful and personal touch!

Eddie Mylan

Bought it for Mother's Day and she just loved it, especially the engraving on the lid. SUPER!!!!

Go Vita Byron

We absolutely love Byron Bay Candles at Go Vita Byron Bay and so do our customers. The essential oil fragrances are a big hit, and our staff and customers love the fresh, clean fragrances.

Victoria Hart

I love, love my candles. But what makes Byron Bay Candles a step ahead of the competition is their outstanding customer service. Thank you all at BBC for all your hard work. 🥰

Lauren Bahr

I love Byron Bay Candles. Japanese Honeysuckle is my go to and I love it. I bought a litre refill bottle this time and I have taken some to work and all my colleagues have fallen inlove with it too. Highly recommend.

Claudia McLean

First time purchaser of Byron Bay Candles and I'm glad I came across them. Lovely smell, even burn and love the idea of sustainability by being able to purchase refills. Fabulous service and they arrived very quickly. My new go to for candles.

Michelle Tom

From my brief chat with Annemarie about the ingredients in Byron Bay candles to the speedy arrival of my order and her efficient handling of a small problem, I've been super impressed with Byron Bay Candles' customer service. And the candles smell divine! Thoroughly recommended. Thanks Annemarie.

Gerri Webb

The most beautiful scented candles. Exotic Amber is my favourite. Fills a large room with its subtle fragrance. Fast delivery. I will definitely be ordering again.

Emily Rust

The most delicious variety of scents! From my first two orders I'm absolutely in love with Exotic Amber, Japanese Honeysuckle, Lotus Flower, Sandalwood & Vanilla and I'm burning a French Pear at the moment - absolutely love it! It smells like stewed pear with cloves & vanilla bean cream, yummy!Their sample scent cards are a fantastic thing to offer as well, so you know you'll love your candles when they arrive, all for the cost of a stamp.

Debbie Morrish

I bought the Lotus Flower and Coconut Lime candles, and I'm impressed with the amazing aroma of both these candles. Excellent quality and my home smells amazing all day. Byron Bay Candles are amazing, I will definitely be buying more of these candles.

Blue Mind Health

💙🧜‍♀️LOVE this reed difusor 🤩

Kim Mulholland

My gosh, these are the best candles so far, the aromas are awesome and the fragrances hang around a long time, not like other candles that loose there scents.

Cole Anderson

Best candles in the market, can't get enough of them. Makes the perfect gifts that everyone loves.

Mal Helling

Wonderful prompt service every time, gorgeous products and beautiful people who genuinely care. Thank you 😊

Helen Howie

Love the beach holiday scent. Bought a diffuser and loved it so much I bought the 1litre bottle. Not disappointed. My home smells perfect. Fresh and natural. I'm committed!

Sarah Soo

Love the candle fragrances, not too strong but smell gorgeous!!

Shellee Crompton

Stunning & high quality products! Thank you 🪻

Sharon Bernacki

Beautiful scent from Reed diffusersHave used these before,very happy with them

Robyn Marginson

The scentless tea lights are just so useful. No ghastly smoking or fumes these candles burn for such a long time to use them for mood lighting or under water/ oil burners. I highly recommend them. They arrived quickly and well packed. I will be back again when I need more.🌟🌟🌟🌟🌟

Heather Menzies

I love Byron Bay Candles! Finally somewhere that offers candle refills. My favourite smell is Carmel Vanilla. I’ll definitely be ordering more!

T Gold

Love the range (especially the new car diffuser), the burn time, clean burn, and especially the fragrances..

Jo Fairhead

Candle I purchased smells amazing!!! Can't wait to try the refills

Songe Sevilla

Very happy with the unscented candles!

Beth Anne

I was introduced to Byron Bay Candles being gifted with a beautiful candle from my SIL. I instantly feel in love with the scent and ambience it created in my home. I have since become a repeat customer ordering a variety of scented candles and refills. Each one as beautiful as the last. Today I received my new order which included an engraved lid as a gift for my Granddaughter. It is so beautifully perfect. The service is second to none. I received my last order in under a week. I highly recommend this company to anyone seeking a beautiful product along with amazing service. Beth.

J ELLS

Wonderful personal (over phone) help. I bought Harmony & Enrich essential oils candles and depending on my mood which one I burn. They are gorgeous. Soft scent wafts through home. Can’t recommend enough.

NATALIE FAINT

Love love love. They smell amazing!!!! Everyone always comment when coming into my home or workplace.

Bernadette Thompson

I have been looking for refillable reed defusers and came across Byron Bay Candles. I LOVE the fragrance, Harmony, essential oil. Happy I no longer have to throw away my container, such a waste. Thanks guys ❤️

Elizabeth Kastellorizios

The love I have grown for this candle brand happened quick and unexpectedly. I purchased these on a whim, and after one night and half a day of burning, I do not think I will ever go onto purchasing another candle brand EVER again. The burn is perfectly even, wick lets off a great flame and the aroma is divine without that sickly smell you get from expensive candles. The ingredients are top quality and healthy, and the candle refills are innovative and even more of an incentive to continue buying at an even more affordable price (plus did I mention the tester cards?!). The quality of the candles speak for themselves but the brands sustainable ethos is also a great added bonus. I wish I found them sooner!!!!

Deb Campling

Love love love the diffuser bundle. Quality is exceptional, packed in environmentally friendly way and shipped off to me super fast. My house smells fabulous.

Michael Stevens

Such beautiful candles. This will be my third order. Highly recommend.

Ursula Moriarty

I have ordered lots of products from Byron Bay Candles for my daughter who lives in Australia and she has been delighted with all of the lovely scents and aromas. I hope some day to visit myself.

Samantha Emma

I have tried many different brands, and these are without a doubt the absolute best wax melts I have ever used! The scents are so beautiful, and the aromas travelled throughout the entire house. The fragrance is strong enough to fill the house (and the scent remained for a few hours after it stopped burning), yet it is not super overpowering. My order was packed beautifully, and the wax melts have been moulded into such cute shapes. So excited to try the candles next! Cannot recommend this brand enough!

Katina Graham

I love Byron bay candles and my customers love it to the designs the smells what a great product and the staff are always there to help it is a great feeling to be helped and supported through the whole process.

Wilco de Groot

Fantastic products, free of nasties and full of goodies, made by a wonderful and caring family. Can not rate them high enough!