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Call us: +61 2 6685 5478

Free delivery over $75 | $12 flat rate (in Aust.) – orders dispatched within 24-48hrs

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Please reach out to us through any of the methods below. You’ll find us located in the Industry and Arts Estate in Byron Bay and you are welcome to visit us at the factory door, Monday to Friday during opening hours.

candle-burning

Opening hours: Monday – Friday 9:00am to 5:0pm
(click here to open stockist locations)

 +61 2 6685 5478

1, 21-23 Tasman Way, Byron Bay, NSW 2481 (enter the factory from Wollongar St. through the car-park beside Trip a Deal)

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Please contact us through any of the methods listed below as we are here help in any way we can – please note an email reply can end up in your spam folder so please add admin@byronbaycandles.com to your safe senders list.

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    Frequently Asked Question!

    aromatic-candle
    The key is find a scent that resonates with you so you feel relaxed, creative, happy, alert, joyful, loving, kind, calm and considerate. Each one of us has a different response to aromas we inhale. So the best way to discover what will trigger the above emotional outcomes is to firstly read the holistic benefits of each scent and then sample tester cards to check that you do enjoy it.
    • Open ‘How to choose the right scent for your’ here
    • Order ‘scent tester cards’ here

    Pure soy wax is derived from soybeans which are a natural, renewable source grown in many regions by organic farmers.
    Pure soy wax provides a cleaner burn as it doesn’t contain paraffin waxes which are extracts of petroleum and are derived from petrochemicals.

    Pure Soy Wax is –
    • 100% Plant-Based!
    • All Natural!
    • Sustainable, Renewable and Biodegradable!
    • Free of animal testing!
    • Free of petroleum products!
    • Free of animal products!
    • Free of insect products!
    • Free of palm oil!

    The Manufacturing Process of pure soy wax is designed to purify the wax, ensuring the removal of any potentially present pesticides, herbicides, or Genetically Modified Materials (GMM)*.
    This Process has been verified and confirmed to be 100% effective by accredited third party Laboratory Analysis for the wax we use in the manufacturing process of Byron Bay Candles.

    Pure essential oils provide you with a clean, natural aroma that elicits a relaxation response as they contain natural elements that trigger the release of endorphins in the brain.
    This in turn causes a positive emotional response which calms your nervous system and relaxes your senses to keep you in good health.

    Fragrance scents are manufactured aromas, that is they have been chemically altered from their original plant extracts to create scents in the way perfume is created.
    If you don’t suffer allergic reactions to synthetic fragrances then they are often the selected choice as these aromas will also trigger a positive emotional reaction.

    Perhaps it’s an association to a happy memory of a place or of a loved one, such as smelling flowers in Grandma’s garden or enjoying the aroma of baking cookies on a relaxing weekend.
    In both instances your emotions are uplifted by the recollection of a happy memory or association which achieves the outcome you are looking for.

    If you’d like to know the oils included in each of our blends as well as the emotional benefits associated to each aroma please take a look at our scent guide here.

    We only use pure cotton wicks which are free of heavy metals such as lead and are made from all-natural, cotton fibres to ensure a clean burn. The aim is to keep your wick trimmed and still as a direct draft will cause it to smoke unnecessarily. If you’ve ever experienced a mushroom effect on the end of your wick after burning then this is a result of the wick absorbing more wax than it can burn and often happens when the wick is to large. To prevent mushrooming, simply trim your wick prior to every burn (5-6mm). We find the best practice is to pull off the top of the wick where it naturally breaks (when the wick is cold of course).
    In short the answer is ‘No’. Candle refills fit inside our 50 hour glass candle jars. They are available in all the scents in our range except for the ‘Sunset Ambience’. Sunset Ambience is an outdoor, pure essential oils blend that is infused with citronella to deter biting insects from hanging around. We have plans to pour this blend in the same style jar as our gift boxed, timber lid range but at present it is poured into a glass lid style jar which don’t fit the candle refills.

    No the soy tea-lights are made with unscented pure soy wax.
    Pure soy wax creates a melt pool when melted so must be contained in a holder. At this time we have them in a poly carbonate plastic but we are in the process of experimenting with alternative materials to find a more eco-friendly alternative.

    If you are unfamiliar with palm oil then there’s good reason to avoid this as up to 300 football fields of natural forests in Africa are cleared every hour to make room for palm plantations. As a result the orangutan population has decreased in the last 10 years due to the habitat loss from forest clearing for palm plantations. Palm oil can be used by some candle manufacturers as an enhancer. Please note that at Byron Bay Candles we promote ‘pure’ soy wax in our manufacturing processes as we don’t use any enhancers and additives to artificially extend the throw of the candle which can have harmful effects on your health.
    Free shipping Australia wide on retail orders $75+ For order values under $75 a flat rate shipping amount of $11.99 will be applied to your order for delivery. You can also select ‘Express Post’ delivery on the check-out page and an amount for this service will be quoted. We do ship outside of Australia to the following countries via Australia Post. Postage is calculated at cost when you enter the shipping address on the check-out page.
    • Hong Kong, Ireland, United Kingdom (UK), Canada, United States (US), Australia, New Zealand
    Wholesale delivery is calculated at cost below $550 ex.GST *Free delivery applies over this amount when you process your order online.
    All orders are processed within 24 to 48 hours of receiving your order (excluding weekends and public holidays). In the event that an item is in production it may take an extra day to ship in which case you will be notified of any delays. Be sure to add admin@byronbaycandles.com to your safe senders list so you don’t miss any email updates from us.
    This of course depends on Australia Post’s transit times. We will provide you with a tracking number via email on completion of your order. You can then enter this number on Australia Post’s website to track an item.
    Every care is taken when packing your order for delivery. If for some reason your purchase is damaged in transit we will provide you with a replacement. Please send us a photo of the damaged goods and its packaging within 48 hours of you receiving them.
    On every product page there is comments box above the ‘add to cart’ button.
    1. In the comments box enter the message you would like written on the gift card that will be attached to the gift wrapped item.
    2. Add the item to the cart and redirect to the check-out page. On this page click the check-box to enter the recipients ‘shipping address’ and fill in the details.
    3. At the bottom of the shipping address is another comments box. In this area enter the date you would the parcel to be sent with Australia Post (keeping in mind any delivery delays Australia Post may be experiencing).
    4. Your specified shipping date will be noted on receipt of your order and sent accordingly.

    Tunneling will occur when you have not left the flame of your candle burning long enough to create a melt pool that reaches the edge of the jar (this can take 3-4 hours).
    If this occurs do not trim your wick but leave it longer to create a larger flame on your next burn to allow the wax pool to reach the edge of the jar.
    Alternatively, molten wax is soft so when warm you can use a blunt object to push the wax edge in to the pool to melt it (also try a hair-dryer or tip the jar on it’s side towards the side of jar with the excess wax that requires melting. Keep moving the jar around to soften this wax and then push down in to the melt pool.)
    After the next burn be sure to trim your wick to 8 to 10mm.

    Here’s some great reasons for incorporating a candle lighting ritual in to your daily routine –
    • by creating a moment for you, you avoid adrenal fatigue and feelings of overwhelm.
    • a lower level of lighting calms your senses and prevents over stimulus
    • they eliminate bad odours.

    Love these candles … they are too die for .. Smell amazing 🤩 look amazing and last for ages . Received one with a faulty wick and spoke to a lovely lady who sent a replacement the very next day . I’m very happy 😊
    Absolutely love my oil burner & tea lights, the melts smell amazing. Diffuser smells fantastic, makes the whole house smell so good. Definitely be making more purchases.
    Beautiful natural ingredient candles with beautiful scents are a pleasure to burn. Local Australian company with fantastic customer service and super smart practices with environmentally sustainable refills. I’m totally hooked!
    I just love the products & the personal touch I encounter with every purchase.Professional, friendly & efficient, I have enjoyed all of my interactions with the team.
    I am delighted by the service I have received from Byron Bay Candles. They're very efficient and I've bought an environmentally friendly, long-lasting candle which is refillable. The lotus flower scent which I chose is divine.
    Byron Bay Candles have such beautifulproducts with lovely scents 😃The professional service, handwritten notes and prompt response to queries is excellent.Would highly recommend Byron Bay Candles.
    Absolutely loved the scent of the candle. Great customer service, she answered every questions. This will be my go to candles. Will be ordering more candles and diffusers. The candle gave a great scent around my work desk and definitely boost the mood. Thank you
    Great products and great service! Highly recommend
    What an amazing Australian business.Easy ordering and fast delivery.Beautiful scented products and presentation.A lovely personalised note in each delivery.Cannot recommend these products enough. ❤️
    I love Byron Bay Candles, my house smells beautiful!!!
    I came across Bryon Bay Candles via the internet when I was searching for fragrance free soy tea light candles, as an alternative to the toxic candles that flood the mainstream market. Not only are the candles lovely and look like they've been hand poured; they're non invasive; and it's easy to clean up spills with the wipe of a papertowel. But also, their customer service is exceptional and every enquiry I've had has been responded to with genuine care and within 24 hours (sometimes within the hour). Initially concerned about what to do with the empty tealight plastic cups, BBC also offers a service to return the empty cups postage paid. This awesome combination of qualities keep me coming back for more.
    Received my beautiful candles very promptly. All my questions were answered very quickly and politely. I loved the friendly and personalised service I received and the handwritten thank you card. Thank you so much Byron Bay Candles ☺️❤️🙏🏻
    Awesome customer service from Annemarie whilst encountering online ordering issues. She made sure I could get what I wanted and was very prompt to give her full attention to the issue. I persisted as I have bought many Byron Bay candles for myself and as gifts, and everybody loves the products! Will be visiting when in Byron again to pick up some more!
    Amazing candles! My partner and I visited Byron earlier on this year and came across Byron Bay Candles as we were leaving. Amazing customer service, so friendly and such a great experience when we visited the showroom. We loved the candles so much, we had to buy some refills to get sent back to Melbourne! The quality is fantastic, they burn for ages and the fragrances are amazing. Love this brand!
    I got some candles for Christmas and just received two new refills! Was a bit worried about not being able to smell the scents before buying but they give great descriptions of the scents online and I loved what I chose!So wonderful to be able to refill a jar instead of getting a whole new one, more places should be doing this!!!
    The pure essential oil candles and diffusers are amazing. We have been looking for non-toxic products to help fill the house with beautiful scents and these didn't disappoint.
    I recently purchased some tea light candles and the Vanilla Caramel candle and they completely lived up to my high expectations! I love candles and am very particular when choosing them. Byron Bay Candles have just become one of my favourites. Well done on an excellent product. Will definitely be purchasing again.
    Candle aroma was a little intense for me, otherwise loved everything about it, especially the little notes and that I can recycle jar by adding another candle into it.
    Just loved the candle and personal service
    Great service and products
    Love the candles they smell devine. Great customer service and prompt delivery.
    Beautiful products, online process was great and delivery very timely, thank you!
    Brilliant Australian business. The best candles for its quality, choice of fragrances and superb customer service. Annemarie and Christopher are wonderful owners who are prepared to go out of their way to look after their customers. Please support Australian businesses who are making world standard products, up there if not better, than some of the global brands.
    Great quality of the candles delivered quickly with warm hand written greeting message. I will buy again.
    I have had alot of candles and these candles i recieved omg i loved them they are devine the smell through my home beautiful you wont be dissapointed order today thankyou so much i will be ordering again 😊
    The fragrance Japanese Honeysuckle is amazing. I’m so very happy with my diffuser. Thank you
    Beautiful square glass bottle. It looks great on our coffee table. I bought exotic amber and I'm really enjoying the scent. At first it seemed quite strong but now I think it's just the right amount. Strong enough that it doesn't fade into the background, but not so much that it's very overpowering.
    Byron Bay pure soy candles are so enjoyable and smell delightful. They burn a super long time and I know they are created through a special and sustainable process. Definitely recommend!
    I recently won some candles from Byron Bay Candles. I was so excited to win them and couldn’t wait for them to arrive. They arrived promptly and were so beautifully packaged with a lovely card.Since they arrived I have been burning them every night and they are the most delicious candles I have ever burnt. Even when I’m not burning them our house smells so divine and they have 50 hours of burning , much to my delight.I would not hesitate to recommend Byron Bay Candles to my friends and family as they smell so amazing and are of such great quality.Do yourself a favour guys and head over to Byron Bay Candles on Facebook and Instagram.Annemarie and her team get a 10/10 from me.Thank you so much.Beth
    Love ordering from Byron Bay Candles. Deliveries are always very prompt and products are divine.
    Best products and customer service! I couldn't be happier with my products purchased and the loved the personal touches of a hand written thank you note as well as the super quick delivery from the time I placed my order. Highly recommend and will absolutely be purchasing from Byron Bay Candles again and again. Thanks from one very satisfied customer
    The team at Byron Bay Candles were extremely helpful in solving some delivery mishaps for a gift I ordered. It's got to be one of the best customer service experiences I've had. The gift itself was an absolute hit! Thanks Byron Bay Candles Team!
    Beautiful candles with amazing fragrance very happy with my purchase and delivery was prompt
    I love the French pear candle the smell goes right through the house I love 💕 it, I will be ordering from you again 🥰🥰
    The candles are the best I've ever purchased with wonderful scents. Thoroughly recommend this company as outstanding producers and welcoming staff.
    Great product. Quick delivery.
    Simple ordering process, fast delivery, beautiful candles. ✅
    I randomly found Byron Bay Candles on Google and decided to try their products so I got a few reed diffusers for my home and my car. And I fell in love!! My house smelled amazing and so was my car! And the diffusers lasted really long, even in the hot weather. I have just purchased a few refills and this time I got a different fragrance (there are many choices!). I love it when they also have a range of pure essential oil products! The handwriting thank you card in the package is such a lovely personal touch as well. Thank you and this will be my only store from now on for all home fragrance products!
    Refills! Beautiful scents, natural ingredients and the refills mean that it is more environmentally friendly.
    I ordered the white ceramic oil burner. It was here in a couple of days! It's beautifully made and we love it. Thank you very much!!
    Beautiful candles with exquisite fragrances – highly recommended.
    Very fast and effective communication and delivery. The candles are sensational and just as advertised, absolutely outstanding!!
    The buying process was easy, postage was fast with good packaging. Excellent buying experience thanks.
    Great service and excellent products! Will definitely use Byron Bay Candles again.
    I bought the reed diffuser and a gift set of candles to try out a few different scents. All beautiful and can’t wait to try the rest of them! Love that they do refills instead of having to replace the whole product, very waste conscious and saves a few $$ as well! Delivery was fast and well communicated.
    Where to start? The whole experience was wonderful, easy online selection, great comms and fast delivery. Once I received the delivery, seeing that personal touch of a hand written note just rounded it all up to a perfect experience. It’s the little things that mean so much to me.
    I bought the oil diffuser and a refill. They came very quickly, were beautifully packaged and of excellent and beautiful quality (essential oils). We have bought oil diffusers before but haven't been able to buy replacement oils so it was terrific to be able to buy refills. Highly recommend.
    I recently ordered a lime basil mandarin diffuser ,it arrived quickly and was very well packaged.It is a lovely light refreshing fragrance
    Beautiful scents, lovely service - Anne-Marie is just the loveliest. I particularly love the refills for the soy candle jars - just brilliant!
    Love my Byron Bay candles, beautiful perfume and burning time is a lot longer than previous candles that I have used.Will definitely be ordering more in the future.
    I received my order quiet quickly even during Covid-19 delays. My candles are even better than I hoped and smell delicious. I will be ordering more as soon as i can. Thankyou Byron Bay candles🥰🥰
    Beautiful scented candles with eco-friendly packaging. Love the idea of candle refill to reuse the candle cup <3
    Love, love, love the beautiful and rich scents of their candles. No nasty feeling after long hours of burning. I recently give a set of diffusers to my friend and she asked me where I bought them!
    Amazing service. I ordered multiple candles online and sent to different locations for gifts. The process was easy, delivery was extremely fast and the communication was fantastic. I noted on my order the candles were gifts and I revived an email the next day asking if I would like to include a personal message. This was a lovely gesture. The candles were beautifully gift wrapped and sent with my personal message. I will definitely be using their service again. Thank you Byron Bay Candles.
    Loved my Melts from Byron Bay candles. I purchased a variety & couldn't wait to smell the aroma of all of them. I had no favourites because they were all lovely in their own way. Thankyou & thankyou for how quickly l received my parcel. 😊
    What a lovely group of people are BB Candles. I received my order within a few days of placing it online and it was much better than I expected. A very sweet handwritten note and extra filler reeds means I'll definitely be buying all my scents and refills from BB Candles from now on.
    I love the candle that I chose, and it definately uplifts the mood.Tania B
    The scent samples are fantastic! I can now purchase the perfect scent for me. There are so many beautiful scents, it will be difficult to choose just one!!!!
    We ordered several Byron candles online. Very easy process and prompt delivery. The candles are high quality, and the scents lovely/subtle. We were greatly impressed with the presentation of the candles, and the clear commitment to environmental principles. We love that Byron offers refills, and will certainly purchase from them again. Byron offers a high quality, ethical product, and deserves support.
    Gorgeous scents and even better service! I’ll be a regular customer for sure 💕
    Hi Team at Byron Bay Candles,Love, love, love, from the enviro packaging, to the handwritten note, smell great too. Well done😍
    Today I received my shipment from Byron Bay Candles. I only recently discovered your internet store and this was my first order.I wanted to thank you for your quality customer service and the attention to detail with my order. My order was shipped very quickly and you put a gorgeous little personal note with the order. You also included an extra three tealight candles at your own expense.I'm thrilled with your service, the speed at which you dispatched the order and the little touches you have included that certainly didn't go unnoticed.I sincerely hope that you are very proud of your customer service and your online business. I'm very happy that I came across your online store. I'm already burning the beautiful lotus candle I received and I will not hesitate in ordering from you again.
    Great communication with great ethical products.Loved the products I purchased.And love that they recycle the tea light bases - was really one of the main reason I purchased from Byron Candles. Awesome service too.
    These candles are great & definitely last the hours that are advertised. I will definitely be ordering these again.
    I purchased the lotus scented 50hr candles for spiritual practice.They are very high quality and with good scent throw. The packaging was done well and delivery unaffected by the covid19. Shall try other scents eventually. 👍👍👍
    I bought 2 x aromatherapy candles and they are just lovely! Rich in essential oils and non-toxic as they are soy wax. Lovely company to deal with - my order arrived safe and sound in a timely manner, with a nice note attached. Will definitely buy from here again!
    Hi Anne MarieWanted to let you know that I love the car Diffuser - makes the car smell Devine and is not overpowering or over whelming. as with all your products/scents just so perfect.I do find is a little difficult to fill/refill due to size but that is outweighed by the great product.As always the other candles I purchased are to your high standard.Shez 😊❤️
    Beautiful candles and diffusers. Always prompt delivery and lovely customer service :)
    Purchased some products online. Great service with regular updates on order status. Love the refill option for tea lights.
    I love candles and Reed Diffusers and have tried so many however this company is my favourite so far. I ordered Lotus Flower 4 of them for the whole house and it is such a beautiful scent throughout the house and it is all natural. Thank you so much I will definitely be ordering again.
    I was looking for a clean candle without the nasty chemicals and a captivating smell. I tell you that these candles meet that and beyond. High quality candles combined with excellent online prompt processing was appreciated. The candles smell so good!
    I discovered Byron Bay candles during a recent holiday to Byron and am so thrilled I did !! The most beautiful fresh scents, they create such a welcoming vibe to our home. I live in South Australia and have not found anything equal to them so order online and the service provided by Annemarie is second to none ! I cannot recommend highly enough !!
    I absolutely love these candles! They are amazing quality, the scent fills the whole room and makes any space feel more homely. I was recently gifted Coconut Lime and I will be sure to re-purchase. Love it!!
    We recently held our annual conference with 220 team members and had Byron Bay Candles supply reed diffusers for all participants as a welcome gift. They arrived on time, professionally packaged, and everyone loved them. The team were great to deal with and we had a lovely experience. Thanks again! :)
    Gorgeous smell...super happy with the purchase these are the only diffusers I’ll purchase from now on! Love the refill option too!
    I just adore Byron Bay Candles and regularly use their candles in my home. I was introduced to them by a friend and have only used their candles ever since. They fill your home with beautiful aromas and I've recently started buying them for friends and family as they make great gifts. I think I've got them hooked too!! It's great to support a beautifully made product made here in Australia!
    I love the melts they are the best I have ever had so thank-you.
    Good quality candles and smell amazing. Their Japanese Honeysuckle is amazing!I bought my first candle from these guys in this scent at eat street a few years ago, it lasted so well. Just made and received a new order and am in love.Also shipping was fast!Thank you Byron Bay Candles Team.
    Fantastic candles, just love the scents and presentation. Postage super fast. Ordered and delivered in 4 days, which included a weekend!
    I love these candles! I have been buying them for a few years now since discovering them on a trip to Byron. I now get them shipped to me every month. Great postage speed as well.
    Great service particularly close to Christmas- thank you. Happy New Year !
    My house smells totally amazing due to my reed diffuser (sandalwood vanilla) by Byron Bay Candles. Could not be happier and with Christmas fast approaching they would make perfect gifts. Love it!!
    Pretty things
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