<h4>DAMAGED GOODS/RETURNS/REFUNDS:</h4>
<ul class="ul_line_space">
 	<li><span class="elementor-icon-list-text">Every care is taken when packing your order for delivery. If for some reason your purchase is damaged in transit we will offer you a full refund or replacement provided you send us a photo of the damaged goods and packaging within 48 hours of you receiving them.</span></li>
 	<li><span class="elementor-icon-list-text">Please choose carefully as we do not offer refunds if you change your mind or accidentally order the wrong fragrance.</span></li>
 	<li><span class="elementor-icon-list-text">All claims MUST be made within 48 hours of receipt of order.</span></li>
 	<li><span class="elementor-icon-list-text">Refunds will be issued to the extent required by the Trade Practices Act 1974 (Cwth) and Sale of Goods Act 1958 (Vic). No part of these terms of use is to be taken as an express or implied repudiation of our obligations under these pieces of legislation.</span></li>
</ul>

Return

<div class="flex flex-col gap-y-3">
    
    <div class="flex flex-col gap-y-2"><strong>How do I pick a scent I’ll like?</strong>

        <p>The key is find a scent that resonates with you so you feel relaxed, creative, happy, alert, joyful, loving, kind, calm and considerate.</p>
        
        <p>Each one of us has a different response to aromas we inhale. So the best way to discover what will trigger the above emotional outcomes is to read the holistic benefits of each scent.</p>
        <ul>
             <li>Open our Scent Guide <a href="/scent-guide">here</a></li>
             <li>You can also order free ‘scent tester cards’ when ordering another item/s from our range.</li>
        </ul></div>
    
        <div class="flex flex-col gap-y-2">
            <strong>Why is pure soy wax better than other candle waxes?</strong>
    
    <p>Pure soy wax is derived from soybeans which are a natural, renewable source grown in many regions by organic farmers.
        Pure soy wax provides a cleaner burn as it doesn’t contain paraffin waxes which are extracts of petroleum and are derived from petrochemicals.</p>
    
    Pure Soy Wax is –
    • 100% Plant-Based!
    • All Natural!
    • Sustainable, Renewable and Biodegradable!
    • Free of animal testing!
    • Free of petroleum products!
    • Free of animal products!
    • Free of insect products!
    • Free of palm oil!
    
    <p>The Manufacturing Process of pure soy wax is designed to purify the wax, ensuring the removal of any potentially present pesticides, herbicides, or Genetically Modified Materials (GMM)*.
        This Process has been verified and confirmed to be 100% effective by accredited third party Laboratory Analysis for the wax we use in the manufacturing process of Byron Bay Candles.</p>
        </div>
    
        <div class="flex flex-col gap-y-2"><strong>What is the difference between pure essential oils and fragrance scents?</strong>
    
    <p>Pure essential oils provide you with a clean, natural aroma that elicits a relaxation response as they contain natural elements that trigger the release of endorphins in the brain.
        This in turn causes a positive emotional response which calms your nervous system and relaxes your senses to keep you in good health.</p>
    
    <p>Fragrance scents are manufactured aromas, that is they have been chemically altered from their original plant extracts to create scents in the way perfume is created.
        If you don’t suffer allergic reactions to synthetic fragrances then they are often the selected choice as these aromas will also trigger a positive emotional reaction.</p>
    
    <p>Perhaps it’s an association to a happy memory of a place or of a loved one, such as smelling flowers in Grandma’s garden or enjoying the aroma of baking cookies on a relaxing weekend.
        In both instances your emotions are uplifted by the recollection of a happy memory or association which achieves the outcome you are looking for.</p>
    
    <p>If you’d like to know the oils included in each of our blends as well as the emotional benefits associated to each aroma please take a look at our <a href="/insights">scent guide here</a>.</p></div>
    
    <div class="flex flex-col gap-y-2"><strong>Which scents contain just 100% pure essential oils?</strong>
    
    <ol>
        <li><strong>Uplift –
    </strong>A stimulating and energizing blend of pure essential oils, this blend will lift your mood and the mood of those around you.
    A great one to have burning when visitors are coming over or you’re practicing yoga or fitness training.With the invigorating freshness of lemongrass, peppermint and grapefruit and the rejuvenating properties of clary sage, bergamot and aniseed it makes for the perfect pick me up.
    <a href="/?s=Uplift&post_type=product">View the Uplift range here.</a></li>
        <li><strong>Festivity –</strong>
    Is one of our team’s favourites. With a beautiful pure essential oils blend of cinnamon and sweet orange that is lovingly blended to invoke a mood for celebration.
    Its warming qualities when inhaled will uplift and revive you, yet calm and comfort you at the same time.</li>
        <li><strong>Harmony</strong> –
    This Harmony Aromatherapy Candle is a synergy of pure essential oils with sweet orange, ylang ylang and rose geranium for a blend to balance and sooth your emotions and invoke emotions of love.
    A perfect combination to boost a negative mood. And a refreshing blend to re-energise and uplift the mind.
    <a href="/?s=harmony&post_type=product">View the Harmony range here.</a></li>
        <li><strong>Enrich</strong> –
    Provides an enriching combination to delight your senses.
    At first smell you’ll pick up the softness of ‘Lavender’ with the subtle touch of Patchouli and Grapefruit.
    A pure essential oil blend of lavender that helps promote calmness and wellness as well as reduce stress and anxiety. Together with the benefits of patchouli oil which works to balance and calm the emotions, it makes for a perfectly natural aroma to relax your senses.
    <a href="/?s=enrich&post_type=product">View the Enrich range here.</a></li>
        <li><strong>Sunset Ambience</strong> -
    is a 100% pure essential oil blend that has been lovingly blended in to a candle to double as a natural insect repellent.
    <ul>
        <li>Infused with citronella, lavender & lemon scented eucalyptus so you can enjoy a wonderful natural aroma inside or outside your home and keep those biting nasties away at the same time.</li>
    </ul>
    </li>
    </ol>
    </div>
    
    <div class="flex flex-col gap-y-2"><strong>What is phthalate-free fragrance?</strong>
    
    <p>To begin with phthalates are esters of phthalic acid, more commonly used to make regular plastic products more flexible. However, in reference to candles, phthalate may be used within fragrance oils to help extend the aromatic strength of the candle by acting as a binding agent.</p>
    
    <p>Extensive contact with phthalates can trigger the following health concerns such as asthma, attention-deficit hyperactivity disorder, breast cancer, obesity, type II diabetes, neurodevelopmental issues, autism, and reproductive development issues. Simple low exposure to phthalates will most likely not cause harm, but continued and high exposure to these chemicals is what is concerning. Phthalates come in many different forms, and although not all have been tested, regular exposure to phthalates are found to be harmful.</p>
    
    <p>This why <strong>Byron Bay Candles chooses to use phthalate-free fragrances</strong> for all our aromas. While our fragrance range is phthalate-free these aromas are still synthetically manufactured. So if you are sensitive to inhaling perfume we suggest opting for  our pure essential oils scents that are 100% plant based.</p>
    </div>
    
    <div class="flex flex-col gap-y-2"><strong>Are the candle wicks pure cotton and why do they occasionally result in a mushroom effect?</strong>
    
    <p>We only use pure cotton wicks which are free of heavy metals such as lead and are made from all-natural, cotton fibres to ensure a clean burn.
        The aim is to keep your wick trimmed and still as a direct draft will cause it to smoke unnecessarily.</p>
    
    <p>If you’ve ever experienced a mushroom effect on the end of your wick after burning then this is a result of the wick absorbing more wax than it can burn and often happens when the wick is to large.</p>
    
    <p>To prevent mushrooming, simply trim your wick prior to every burn (5-6mm). We find the best practice is to pull off the top of the wick where it naturally breaks (when the wick is cold of course).</p></div>
    
    <div class="flex flex-col gap-y-2"><strong>Are candle refills available for all candles in our range?</strong>
    
    <p>In short the answer is ‘No’.
        Candle refills fit inside our 50 hour glass candle jars.
        They are available in all the scents in our range except for the ‘Sunset Ambience’.</p>
    
    <p>Sunset Ambience is an outdoor, pure essential oils blend that is infused with citronella to deter biting insects from hanging around.
        We have plans to pour this blend in the same style jar as our gift boxed, timber lid range but at present it is poured into a glass lid style jar which don’t fit the candle refills.</p></div>
    
        <div class="flex flex-col gap-y-2"><strong>Are the soy tea-lights scented?</strong>
    
    <p>No the soy tea-lights are made with unscented pure soy wax.
        Pure soy wax creates a melt pool when melted so must be contained in a holder. At this time we have them in a poly carbonate plastic but we are in the process of experimenting with alternative materials to find a more eco-friendly alternative.</p></div>
    
        <div class="flex flex-col gap-y-2"><strong>Why should I avoid palm oil?</strong>
    
    <p>If you are unfamiliar with palm oil then there’s good reason to avoid this as up to 300 football fields of natural forests in Africa are cleared every hour to make room for palm plantations. As a result the orangutan population has decreased in the last 10 years due to the habitat loss from forest clearing for palm plantations.</p>
    
    <p>Palm oil can be used by some candle manufacturers as an enhancer. Please note that at Byron Bay Candles we promote ‘pure’ soy wax in our manufacturing processes as we don’t use any enhancers and additives to artificially extend the throw of the candle which can have harmful effects on your health.</p></div>
</div>

Warrenty

<ul>
 	<li>50+ hour burn time</li>
 	<li>frosted glass jar with a natural timber lid</li>
 	<li>presented in a Byron Bay Candles printed gift box</li>
 	<li>jar dimensions are 85mm x 85mm x 105mmH</li>
 	<li>box dimensions are 95mm x 95mm x 120mmH</li>
 	<li>candle wax weight: 285gm, with jar, lid and box: 765gm</li>
 	<li>ideal size for use in a medium to large rooms</li>
</ul>

Sizing + presentation

<ul>
 	<li>hand-poured with 100% pure soy wax and assembled with pure cotton wicks</li>
 	<li>this ensures you are burning elements free from nasty and toxic chemicals like petroleum, paraffin and parabens which can have adverse side effects to your health.</li>
</ul>

Wax details

<ul>
 	<li>when the jar is empty, wash it out in hot soapy water to clean, dry and reuse (a small amount of boiling water will help)</li>
 	<li>together we can minimise our environmental footprint so DON’T DISPOSE your empty jar but recycle it instead with a <a href="https://cart.byronbaycandles.com/product-category/scented-pure-soy-candles/candle-jar-refills/">candle refill</a></li>
</ul>

Candle jar refills

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